General warranty conditions
Nelux HK international, ltd) hereinafter NeluxHK guarantees its products during the 5-year period. This guarantee starts from the date of the invoice.
This guarantee corresponds to the purchase made with invoice duly paid.
NeluxHK will replace the parts that are damaged or have malfunctioned due to incorrect manufacture and that have not been produced due to improper and incorrect use of the device.
This guarantee has no value in the case of bad or no operation of the product produced by natural causes, lightning, humidity, heavy rains, floods, natural disasters, wars and incorrect installation of the product.
In case, repair or replacement of the product or accessories is necessary, our customers will have two options:
1. Accessories or components: Indicate which accessory or component of the product is damaged, this first control will be carried out by a professional installer corresponding to the association of professional installers of the country where the installation is made, sending the corresponding report to NeluxHK.
Once NeluxHK receives the report, NeluxHK will proceed to send its own writing accepting the return and the client will send the piece freight pre-paid to our facilities for its corresponding review, made the study of the piece if the error is manufacturing will proceed to send a new piece by NeluxHK, otherwise we will issue an invoice for the new piece for payment and transport costs will be borne by the customer.
2. Finished product: Indicate which product is damaged, and the client will proceed to send the product to our facilities freight pre paid for its corresponding review, made the study of the piece if the error is manufacturing will proceed to send a new piece to charge NeluxHK,
otherwise we will issue an invoice for the new piece for payment and transportation costs will be borne by the customer.
Exclusions,
This guarantee is not valid in the following cases:
when the product presents physical damage in any of its parts.
when the label indicating the production date, nelux marking, product reference and characteristics has been removed, damaged or altered.
when it is not proven that the product is within the warranty period.
when the damage is the result of misuse or incorrect installation.
when there has been a manipulation of the product outside the channels authorized by NeluxHK, when the product has been exposed to harmful elements such as water, acids, fire, bad weather, voltage fluctuations.
when the product has been used in environmental conditions outside those specified on its label.
When the payment of the invoice has not been made 100%, the guarantee is invalid.
For more information on recommendations and use of the product visit our website or contact directly with Nelux (HK) international, ltd. before any damage could be done.
The warranty conditions and exclusions set forth herein shall prevail over any other warranty condition affecting the product.
Note: this guarantee will only be valid for those nelux products, established in a contract between nelux and the client, with date and signature by both parties. The invoice issued by NeluxHK indicating 5 years of guarantee, must be sealed and signed by the general directors or ceo of both companies.
The mission of NeluxHK is to achieve the full satisfaction of all our customers, taking an exhaustive control of all our products.
