HOW CAN WE HELP?/QUEREMOS AYUDAR
Nelux company is working from 7am to 12pm Hong Kong time, so any question or enquiry you have will be solved immediately during working time, and with in less than 7 hours outside of the daily work schedule.
HOW CAN I GET IN TOUCH WITH NELUX?/COMO PUEDEN CONTACTAR CON NOSOTROS?
You can choose different ways to contact us/Se pueden poner en contacto con nosotros como Vds.deseen:
You can contact us, in French, English, Spanish, German, Italian and Portuguese.
CAN I HAVE A SAMPLE ORDER FOR ANY OF YOUR LED LIGHT?/PUEDO DISPONER DE UNA MUESTRA?
Yes, Nelux welcome sample orders to test and check quality. Mixed samples are acceptable. Maximum samples per reference 1 units
WHAT ABOUT THE LEAD TIME?/CUAL ES SU PERIODO DE ENTREGA?
Sample order needs 10 working days once received the payment. Mass production time needs 5 weeks for order quantities around >1000 pieces.
DO YOU HAVE ANY MOQ LIMIT FOR LED LIGHT ORDERS?/CUAL ES SU MINIMO PEDIDO ESTABLECIDO POR PRODUCTO?
Yes, depending on product series , our main MOQ is 100pcs per reference,even there products require a higher MOQ.
HOW DO YOU SHIP THE GOODS AND HOW LONG DOES IT TAKE TO ARRIVE?/ CUAL ES SU FORMA DE ENVIO Y TIEMPO DE ENTREGA?
We usually ship our products by sea nevertheless by DHL, UPS, FedEx or TNT and Airline are also an option.
HOW TO PROCEED AN ORDER ?/COMO EFECTUAR UN PEDIDO?
Firstly let us know your requirements , application, and technical features.
Secondly We quote according to your requirements and our suggestions.
Thirdly customer confirms the order and places deposit for formal order.
Fourthly We arrange the production.
IS IT OK TO PRINT MY LOGO ON ANY LED LIGHT?/PUEDO PONER MI LOGO EN CUALQUIER PRODUCTO?
Yes. Please inform us formally before our production and confirm the design firstly based on our sample.Also please adapt to our logo MOQ 1000pcs per reference.
DO YOU OFFER GUARANTEE FOR THE PRODUCTS?/GARANTIA DE SUS PRODUCTOS
Yes, we offer 5 years warranty to our products, except led strips we offer 2 years warranty.
HOW TO DEAL WITH THE FAULTY/Y SI SURGE CUALQUIER PROBLEMA CON EL PRODUCTO?
Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Please refer to our warranty letter./ Nuestros productos estan fabricados bajo un estricto control con una tasa de productos defectuosos inferior al 0.2%. Por favor solicite nuestra carta de garantia.